T&Cs

Lifetime Repairs & Warranty

What’s Covered - Pretty much everything!

1. Replacement gems, studs and stones can be supplied for in-home repair and quick fixing. Email us a photo of the collar or lead and we'll help you out.
2. Most parts of our collars and leads are able to be fixed. Email lauren@collarandruff.com.au for assistance.

What’s Not Covered

1. Collars, leashes and harnesses that show wear attributed to exposure to water, chewing, tugging and abrasive surfaces.
2. If you have supplied incorrect measurements.


Consider - Whilst our products are stress-tested and durable, they are not recommended as a sole tying point for extended periods.
Nothing dog related is safe from damage or normal wear and tear over time. As such, normal wear and tear is not covered but you can send your gear back to me for a Collar & Ruff Refresh.
Collar & Ruff is not liable for any damages due to misuse or otherwise. You are liable for determining suitability of gear for your pets.

Measurements - Correct sizing is incredibly important. Collar & Ruff is not liable for incorrect sizing (length and/or width) and you should refer to the sizing guide on the website before ordering. Contact us before ordering if you're not sure.

Rush Orders - If you need it sooner than current 4 week turnaround, rush orders are available for a fee and this brings your build to the front of the queue. Let me know what date you need your collar by to help me make it happen.

Cancellations - Cancellations of orders must be within 24 hours of placing the order.

Sale Items - Sale, auction and giveaway items are not subject to return or refunds.

Brand Reps/Social Media - We receive a lot of requests for free products in exchange for exposure and while we appreciate every pitch, it takes time and money for us to produce my handmade gear. Follow us on Instagram and Facebook to keep an eye out for Brand Rep Searches.

FAQ

How long will my order take to make? - Turnaround represents the time between your order payment being received and the gear being finished. BioThane is 24 hours (in stock items) to 8 days. Leather 1-2 weeks.

I have a design in mind - can you make it? This is what I do best! Complete the form in this listing for leather and this listing for Biothane.

How do I choose the right size? See my dedicated sizing instructions here.

Biothane - Biothane is the brand name of all coated webbing products made by BioThane Coated Webbing Corp. It is a polyester webbing with a TPU or PVC coating that makes it more durable, waterproof, easy to clean and weldable.
Avoid hard usage, long exposure to all water types and scuffing/rubbing on all printed products.

Can Ready To Ship collars be adjusted? Most collars can be lengthened or shortened slightly by adding extra holes so please ask. I can also change out stones and gems for different colours.

How do I care for my collar? You will receive a QR code showing care instructions with your order. Here are the main points:

Saddlery leather is pre-treated, however it will get dirty from time to time – they’re dog collars. A wipe down with a damp rag will get most dirt off; or if it is dry, use a little leather conditioner gently rubbed in with a cotton rag.

Lighter coloured leathers will darken with age but how quickly is largely due to usage. Not allowing your dog to swim or play in mud in these collars is recommended but the occasional dip with a good wipe afterwards should be fine. Exposure to chlorinated and salt water is not advised.

Hardware can dull depending on the collar usage. A little metal polish brings back the shine and removes faint scratches. Brass naturally ages and develops a patina that you can re-brighten with a gentle brass cleaner.

Shipping Information
Within Australia
- Flat rate of $13.95
- Express flat rate of $19.95
- Includes tracking, packing & insurance

International
- Flat rate of $40
- Includes tracking, packing & insurance

Orders are sent out via Australia Post.
Collar & Ruff is not liable for any duties or taxes attracted in your country of residence.
Once posted, Collar & Ruff is not liable for any parcels that are lost or stolen in transit or at their final destination, however I will assist within my means.