T&Cs

Lifetime Repairs & Warranty

What’s Covered

1. Replacement gems, studs and stones can be supplied, send me a photo of the damage and we can work from there.
2. Some parts of the collars and leads are able to be fixed. If this is accepted by Collar & Ruff, we will require postage at your cost back to our store for repair and we will post back. Please do not post back items without first contacting myself.

What’s Not Covered

1. Collars, leashes and harnesses that show wear attributed to exposure to water, chewing, tugging and abrasive surfaces.
2.If you have supplied incorrect measurements.


Whilst my products are stress-tested and durable, they are not recommended as a sole tying point for extended periods.
Nothing dog related is safe from damage or normal wear and tear over time. As such, normal wear and tear is not covered but you can send your gear back to me for a Collar & Ruff Refresh.
Collar & Ruff is not liable for any damages due to misuse or otherwise. You are liable for determining suitability of gear for your pets.

Measurements - Every collar, leash, equine and other products are custom made so with the amount of time and materials that go into each piece, items are non-refundable. Correct sizing is incredibly important for this reason. Collar & Ruff is not liable for incorrect sizing (length and/or width) and you should refer to the sizing guide on the website before ordering. Talk to me before ordering if you're not sure.

If you have not provided the correct measurement for your dog, you are liable for the return of the item and any further costs to remake new gear in the right size or the cost of alterations to the existing gear if Collar & Ruff deem this possible. I commit to providing the most cost effective method.

Rush Orders - If you need it sooner than current 4 week turnaround, rush orders are available for a flat fee of $50 and this brings your build to the front of the queue. Let me know what date you need your collar by to help me make it happen. Find the Rush My Order option here.

Cancellations - Cancellations of orders must be within 24 hours of placing the order.

Sale Items - Sale, auction and giveaway items are not subject to return or refunds.

Brand Reps/Social Media - I get a lot of requests for free stuff in exchange for exposure and while I appreciate every pitch, it takes time and money for me to produce my handmade gear so I can't just give it out. I encourage you to follow me on Instagram and Facebook and keep an eye out for when I search for Brand Reps.

I love to share images (with credit!). If you do not want me to re-post an image of your dog wearing their C&R gear, let me know.

Accepted payment methods

Online: PayPal, Credit Card, Afterpay, Bank Transfer
Markets & Events: Cash, Credit Card, Paypal

All prices listed are in Australian Dollars.

FAQ

How long will my order take to make? - TURNAROUND IS 5 WEEKS FOR ALL PRODUCTS.
Turnaround represents the time between your order payment being received and the gear being finished. I will advise longer turnarounds where necessary, for instance in the case your order contains custom items or features. My turnaround time is driven by volume of orders and my ability to create pieces with the high quality I expect from myself.

I have a design in mind - can you make it? This is what I do best! Complete the form in this listing for leather and this listing for Biothane.

How do I choose the right size? See my dedicated sizing instructions here.

Biothane - Biothane is the brand name of all coated webbing products made by BioThane Coated Webbing Corp. It is a polyester webbing with a TPU or PVC coating that makes it more durable, waterproof, easy to clean and weldable.
IMPORTANT: Holographic prints are not as damage resistant as flat coloured prints. Avoid hard usage, long exposure to all water types and scuffing/rubbing on all printed products.

Can Ready To Ship collars be adjusted? Most collars can be lengthened or shortened slightly by adding extra holes - just ask. I can also change out stones and gems for different colours.

How do I care for my collar? You will receive a QR code showing care instructions with your order. Here are the main points:

Saddlery leather is pre-treated, however it will get dirty from time to time – they’re dog collars. A wipe down with a damp rag will get most dirt off; or if it is dry, use a little leather conditioner gently rubbed in with a cotton rag.

Lighter coloured leathers will darken with age but how quickly is largely due to usage. Not allowing your dog to swim or play in mud in these collars is recommended but the occasional dip with a good wipe afterwards should be fine. Exposure to chlorinated and salt water is not advised.

Hardware can dull depending on the collar usage. A little metal polish brings back the shine and removes faint scratches. Brass naturally ages and develops a patina that you can re-brighten with a gentle brass cleaner.

I do recommend not using leather gear in water as it will dry out the leather plus any damage done whilst it is wet will be greater than if it were dry.

Shipping Information
Within Australia
- Flat rate of $15
- Includes tracking, packing & insurance

International
- Flat rate of $40
- Includes tracking, packing & insurance

Leather gear is sent in a satin Collar & Ruff dust bag. Biothane gear is not.
Orders are sent out via Australia Post.
Collar & Ruff is not liable for any duties or taxes attracted in your country of residence.
Once posted, Collar & Ruff is not liable for any parcels that are lost or stolen in transit or at their final destination, however I will assist within my means.